Frequently Asked Questions

When will my order arrive?

Orders are processed within 1–3 business days. Delivery estimates are shown at checkout and included in your order updates. Actual delivery times depend on your location and the shipping method selected. We do not guarantee specific delivery dates.

How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking information (when available). You can use the tracking link in that email to follow your package. If you didn’t receive a tracking email, check your spam folder or contact us at support@afomiashop.com with your order number.

How do I return an item?

Contact us at support@afomiashop.com within 30 days of delivery with your order number and reason for the return. Items should be unused and in their original condition. Please note that opened treats, used grooming or hygiene items, and final-sale items may not be eligible for return. See our Returns & Refunds page for full details.

How do I choose the right size for my dog?

We recommend checking the product description for sizing charts or guidelines included with each item. When in doubt, measure your dog’s neck, chest, and length, and compare to the size chart provided. If you’re still unsure, feel free to contact us at support@afomiashop.com and we’ll help you find the right fit.

How do I contact customer support?

You can reach us anytime at support@afomiashop.com. Please include your order number if your question is about a specific order. We aim to respond within 1–2 business days.