Refund policy

Return and Refund Policy

If you need help with a return, contact support@afomiashop.com within 30 days of delivery with your order number and the reason for the return.

Return eligibility: Items should be unused, in original condition, and in original packaging when possible. Opened treats, used grooming or hygiene items, and final-sale items may not be eligible for return or refund.

Return shipping: Customers are responsible for return shipping costs for preference-based returns, including changing your mind, ordering the wrong item, or ordering the wrong size. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. In those cases, we will review the issue and may provide a replacement, refund, or return label when appropriate.

Refund timing: Refunds are reviewed after the return is approved and, when required, after the item is received and inspected. Approved refunds are issued back to the original payment method. Your bank or payment provider may take additional time to post the refund.

Original shipping costs are not refundable unless the return is due to our error or required by law.

We aim to respond within 1-2 business days.